American Hellenic Institute

Purpose

The AHI Business Network is a division of AHI initiated in 1989 to reach out to the business experience of Greek Americans and to put it to work helping other Greek Americans. Its purpose is to share business information and contacts. Its concept is people helping people by sharing experience, knowledge and ideas. The Business Network is building a business and resource center at Hellenic House.

Goals & Objectives

To provide our members with the capability of networking with Greek American men and women.

What kind of Greek Americans? Energetic, enthusiastic, motivated, bright and ambitious—in other words, typical Greek Americans—entrepreneurs and professionals eager not only to make new contacts, but ready to help one another move up the ladder, tap into new markets, and share creative ideas.

AHI Business Network Activities

  • Network luncheons & receptions throughout the country
  • Sponsoring specialized seminars
  • Providing the opportunity to make business contacts via the AHI Webnet
 
 
 

Job Title Director Telecom Managment
Company Red Cross
Department CIO
Contact Teddy Vagias
Job Function summary: The American Red Cross is seeking an experienced Director of Telecom Management that will be responsible for all telecommunications systems and services across American Red Cross and will manage a team of telecommunication internal and external professionals. The ideal candidate for this position will possess knowledge and experience in deploying and managing enterprise data systems, voice systems, contact center infrastructure, and should have both technical and managerial experience in these areas. Candidate will ensure the development and maintenance of engineering methodologies, project planning, resource planning, and operation relationship with service providers as well as internal and external service level agreements.
Description Responsibilities: " Evaluating, recommending, planning and installing data, voice, and contact center solutions " Reviewing, executing, and managing the preparation of RFP/RFI documents and the vendor selection process " Providing status updates of all department projects to various business units and senior-level management " Ensuring network support, documentation and process controls are maintained " Manage telecom carriers and service providers to meet or exceed service level agreements, price, response time, metrics tracking, reporting and other contract requirements " Evaluating new products and vendors while staying current with industry developments, research, trends and technological advances " Ensures methods and tools are followed for the troubleshooting and researching of problems. Ensures root cause and corrective action processes are followed. Ensure the measuring of infrastructure performance (Incident Management, Performance and Availability, Telecommunication Management) is followed " Manage service provider relationships, managing commitments, licensing agreements, maintenance & support agreements, and maintaining the Redcross interests and compliance for cost effective telecommunication infrastructure product management " Participate in service restoration teams that address service outages 7 x 24, and make certain that root causes and corrective actions are identified and acted upon for every outage. " Manage budgets (capital and expense) and the acquisition of equipment, maintenance and services, with a critical eye toward cost management " As appropriate, participate in the periodic audits of retained and outsourced Telecommunication infrastructure designs to ensure compliance with ARC Telecommunication infrastructure standards " Supervise the Red Cross telecommunications staff, and make sure that they are competent, productive and performance driven in the following areas: service delivery, quality, and supplier management methods, new technologies, and other areas that improve the telecom service delivery processes and promote professional growth
Qualifications Qualifications: Bachelors degree in Information Systems or related discipline preferred. A minimum of 10 years relevant experience, especially in managing and engineering of telecommunications with experience supporting a highly complex network environment. More than 10 years supervisory experience with demonstrated high performance for staff development. Excellent interpersonal, management, organization, presentation, and communication skills. Must be able to review vendor statements of work (SoW) and provide valuable feed back to the organization. Previous experience working in an outsourced environment and formal Continuous Improvement experience (e.g. ITIL, COBIT, Six Sigma) is preferred.
Red Cross
Teddy Vagias
1301 South Joyce Street
Arlington , VA  22202
201-709-0875
vagias@mason-harriman.com
  © 2005 American Hellenic Institute